Terms of Service

SLP Nova Terms of Use

Version 2026-10-launch-terms-v6 · Last updated October 20, 2026. These Terms take effect for you when you expressly accept them.

1. Provider and acceptance

SLP Nova is provided by Sebastian Gonzalez, an individual carrying on business as SLP Nova ("Nova", "we"). Public seller details: SLP Nova · 4125 Hastings Street, Burnaby, BC V5C 2J3, Canada. We operate from British Columbia, Canada. Contact for support, billing, legal, privacy and security: hello@slpnova.com. Do not email clinical information; we arrange a secure route when it is needed.

You accept these Terms when you create an account using the sign-up form or Continue with Google after seeing the Terms and Privacy Policy notice. We record the accepted versions, time, IP address and user agent. Creating an account does not authorize client-data workflows. When you act for a practice or employer, you must have authority to bind it. Before client data is entered, any required professional confirmation, Business Associate Agreement or Chile mandate must be completed separately. Your acceptance records include downloadable copies. Privacy acknowledgement does not replace patient consent or a required customer agreement.

Español (Chile): Aceptas estos Términos al crear una cuenta mediante el formulario de registro o Continuar con Google después de ver el aviso de Términos y Política de Privacidad. Registramos las versiones aceptadas, la fecha y hora, la dirección IP y el agente de usuario. Crear una cuenta no autoriza los flujos con datos de pacientes. Si actúas en representación de una consulta o empleador, debes tener facultades para obligarlo. Antes de ingresar datos de pacientes, debes completar por separado toda confirmación profesional, Acuerdo de Asociado Comercial o mandato de Chile que corresponda. Los registros de aceptación incluyen copias descargables. Reconocer la Política de Privacidad no reemplaza el consentimiento del paciente ni un acuerdo obligatorio con el cliente.

2. Professional service and availability

SLP Nova supports pediatric speech-language professionals with goals, planning, games and materials, session evidence, notes, optional recording/transcription, editable report drafts and exports. It does not diagnose, make treatment decisions, provide emergency services or replace professional judgment or the clinician's final record. Review and correct speaker labels, measurements, source evidence and every report draft before using or sharing it.

The library shows each item's review label: AI-checked — clinician review pending or Clinician-reviewed, as applicable. AI checking does not mean human clinical review or guarantee suitability for a particular child. Only the available collection is included; withheld items are unavailable. Keep your required final clinical records and export copies when needed.

Professional accounts are for adults acting professionally. Children may participate in clinician-supervised activities and recordings; they do not register independent accounts. Professional client-data workflows for practices in Quebec or involving Quebec-regulated client or organization records are not available. Creating an account or browsing the app does not enable these workflows.

Español (Chile): No están disponibles los flujos profesionales con datos de pacientes para consultas de Quebec ni aquellos que involucren registros de pacientes u organizaciones sujetos a la normativa de Quebec. Crear una cuenta o explorar la aplicación no habilita estos flujos.

We collect practice country, province/region and whether the workflow involves Quebec-regulated records. A different billing address does not bypass this restriction. Affected existing records remain protected and exportable; new clinical writes, trials and purchases for that workflow are unavailable. Paid plans are not available in Saskatchewan or Manitoba; the free trial remains available there. Chile complimentary access is governed by its separate addendum.

3. Authority and required agreements

Use real-client information only in an enabled professional workflow after current legal acceptance, lawful patient/representative authority, institutional permissions and required customer agreements. Use aliases and minimal clinical context. Do not add unnecessary legal names, exact birth dates, addresses, school, insurance or government identifiers. An alias does not make clinical data anonymous.

A HIPAA covered entity must separately accept Nova's BAA before protected health information is processed. A business associate engaging Nova must accept the subcontractor BAA. Microsoft's agreement with Nova does not replace yours with Nova. Complete any required Canadian health-information agreement, Chilean written mandate, school, district, clinic or employer authorization first. An Alberta HIA custodian must complete its applicable information-manager and assessment requirements. Contact hello@slpnova.com without clinical details when an additional agreement is needed; do not upload records while required authority is absent.

You remain responsible for care purposes, participant permissions and final-record accuracy/retention. Nova remains responsible for its own legal, security and contractual duties; your attestations do not waive them.

4. Recording, transcription and AI

Before every recording or upload, obtain the permission required for the child and all other participants, and confirm the recording consent gate. Recording is optional; the supported nonrecording workflow remains available. Consent for care does not automatically authorize audio, AI processing, publication, research or advertising.

Azure AI Speech Fast Transcription processes requested audio and separates speakers for clinician review. Azure OpenAI processes minimized clinical context for requested report drafts, planning and assistant functions. These systems can make errors. Machine labels or suggestions do not establish speaker identity, independent accuracy or mastery. Keep the speaker and report review controls in use.

Core clinical hosting is Microsoft Azure East US 2, United States. Model processing can occur in other Microsoft regions, including outside the core hosting region. Default abuse monitoring may store flagged prompts/completions and permit authorized Microsoft human review. The Privacy Policy and Subprocessor List explain these separate processing and retention paths. Deleting an application record does not immediately erase every vendor or backup copy. Recording choices do not prevent a requested AI feature from processing relevant notes.

Game prompt audio uses Microsoft Azure AI Speech text to speech with prebuilt neural voices and curated, non-identifying words only. Generated clips are cached for playback in the public game-audio store. No customer clinical records or session recordings enter this synthesis or cache path. Direct OpenAI API, AssemblyAI, advertising tools and unrelated model services are not clinical processors for this service.

5. Account, content and permitted use

Protect credentials and recovery devices. Do not share accounts, access another customer's records, bypass security/quota gates, upload unlawful material or use the service for automated emergency or clinical decisions. Report suspected compromise promptly through hello@slpnova.com without clinical details.

Keep clinical information out of ordinary email/support messages, billing fields, Stripe metadata, authentication fields, public assets and marketing tools. Use the secure support route for sensitive information. Service use or complimentary access grants no advertising, model-training, research or endorsement permission.

You retain rights in the content you provide. Nova receives only the permission needed to provide and secure the service on lawful instructions and meet legal duties. Use materials for authorized clinical work as their displayed licenses allow; do not resell or redistribute the collection as a competing product.

6. Free and paid plans / Plan Gratis y planes de pago

Accounts start on Free, with no card or automatic charge. Free SLP accounts include one active child, session notes, published games and ten starter printables. Free parent accounts include games and the same starter printables, without child records or saved results. AI reports, AI planning and chat, recording and transcription require an active trial or paid plan.

Español (Chile): Las cuentas comienzan en el plan Gratis, sin tarjeta ni cobros automáticos. Las cuentas de fonoaudiólogos incluyen un niño o niña activo, notas de sesión, juegos publicados y diez imprimibles iniciales. Las cuentas de madres y padres incluyen juegos y los mismos imprimibles, sin registros de niños ni resultados guardados. Los informes con IA, la planificación y el chat con IA, la grabación y la transcripción requieren una prueba o un plan de pago vigente.

Every paid plan includes the available launch collection of English games and materials, goal-linked sessions, editable report drafts, and caregiver talking points.

AI assistants have a monthly fair-use limit on our processing costs (Solo US$3, Pro and complimentary Pro US$8, Practice US$15); after that, you receive a local answer with a clear notice, with no change to your advertised child, report or transcription allowances.

Español (Chile): Los asistentes de IA tienen un límite mensual de uso razonable sobre nuestros costos de procesamiento (Solo US$3, Pro y Pro gratuito US$8, Practice US$15); al alcanzarlo, recibes una respuesta local con un aviso claro, sin cambios en las capacidades anunciadas para niños, informes o minutos de transcripción.

Before purchase, we show the plan, currency, total and taxes, counting rules, billing interval, next renewal and refund deadline. Stripe handles payment-card details. Bank currency conversion or fees may apply. No automatic upgrade or undisclosed overage charge applies. Listed report allowances are for report requests, not a promise of finalized clinical reports.

Paid access begins only when you expressly purchase and renews monthly until cancellation. You may purchase during the trial: purchase ends the trial and charges today, only after price/renewal/refund disclosure and a separate, unchecked recurring-charge consent. You can leave checkout and finish the trial instead. Paid checkout does not create another trial. Your receipt records the purchased plan, charge, paid period, next payment, cancellation route and refund deadline.

7. Free trial

The trial starts when you select Start trial and lasts 14 days, with its end date/time shown. No card is required; it never automatically becomes a paid subscription. One 7-day scheduling extension adds time without new quota.

The entire trial, including an extension and calendar-month boundary, includes 1 child, 5 AI report requests including regenerations, 90 transcription minutes and 20 AI planning/chat requests. The available reviewed collection and PDF/carryover export are included, with review labels shown. We send a start confirmation and reminders 7, 3 and 1 days before expiry, without clinical content in emails.

When a trial or paid access ends, your account returns to Free. Trial expiry does not charge you. Earlier records remain available to view and export; ending access does not delete them. On Free, only one child is available for new sessions. You can archive a child to switch, or upgrade for more.

Español (Chile): Cuando termina una prueba o el acceso de pago, tu cuenta vuelve al plan Gratis. El fin de la prueba no genera un cobro. Puedes seguir viendo y exportando los registros anteriores; no se eliminan al terminar el acceso. En Gratis, solo un niño o niña está disponible para nuevas sesiones. Puedes archivar un perfil para elegir otro, o cambiar de plan para agregar más.

Normal audio retention and lawful deletion continue independently. Buying a paid plan is a separate choice.

8. Cancellation and refunds

Cancel online anytime in Settings → Billing → Cancel subscription, or email hello@slpnova.com if you cannot access billing. We record when a valid request reaches us, not when support replies. Cancellation stops future renewal and takes effect at the end of the paid period; confirmation states the paid-through date. Retained records remain viewable/exportable.

We refund your first payment in full when requested within 7 days, once per clinician/practice, regardless of use. We also refund an accidental renewal requested within 7 days when the renewed period is unused. It is unused if you have not created a new session, used AI generation/transcription or exported paid activity materials in that period. Viewing or exporting existing clinical records does not count as use.

Request a refund from your account email at hello@slpnova.com. A full refund ends paid features and cancels renewal, while retained-record access remains available. We return the charged amount and applicable tax to the original payment method; banks may take 5–10 business days to display it. There are no routine partial-month refunds beyond this policy. Greater statutory cancellation, repayment, proportional-refund and unauthorized/duplicate-charge rights always apply. A questionnaire or cancellation interview does not limit the first-payment guarantee.

9. Complimentary access

Chile participants receive complimentary Pro, separate from the public trial, with a day-60 review and nonclinical notices 14 and 3 days before review. Creator grants provide Pro for 90 days, reviewed at day 60 with the same notices. Creators have no endorsement or posting obligation; if they choose to post, they disclose complimentary access as applicable.

Actual dates, duration and notice values are recorded for each grant and disclosed before acceptance. Ending a grant never charges or deletes records: we give 30 days' notice, then retain view/export access under the Retention Policy. A purchase requires separate affirmative consent. Complimentary grants are excluded from revenue metrics and receive the same data safeguards and rights as paid accounts.

10. Privacy and end of service

The Privacy Policy, Subprocessor List, Retention Policy and applicable BAA/processing addendum govern data handling. No clinical sale, advertising reuse or model-training right is granted. Acknowledgement does not override transfer restrictions, required assessments or client rights.

Cancellation is separate from account deletion. Raw audio, transcripts and report drafts have separate lifetimes; deleting audio alone does not erase an existing transcript/report. We provide meaningful export/return access before irreversible destruction, subject to lawful security restrictions. We may proportionately restrict access for material violations, security response, absent authority or unsupported processing; where lawful and safe we explain the reason, remedy route and necessary export access. Payment disputes do not excuse PHI misuse or withholding mandatory rights.

11. Service assurances and liability

To the extent law permits, software, materials and machine outputs are provided as available, without a guarantee of uninterrupted service or suitability for your clinical purpose. This does not disclaim mandatory safeguards, contracted commitments or nonwaivable rights.

To the extent legally enforceable, liability for ordinary service claims is limited to the amounts you paid for the service in the preceding 12 months. This does not limit nonwaivable liability, regulator powers, mandatory privacy/BAA duties or obligations for which your BAA takes precedence. Complimentary access does not eliminate statutory rights or Nova's duties.

12. Changes and applicable law

We give appropriate notice of material changes, identify the document version and obtain renewed acceptance where required. We do not silently replace an executed BAA, broaden clinical purposes or impose a new charge without required agreement/notice. British Columbia and applicable Canadian federal law govern these Terms, subject to nonwaivable law and rights where you operate. Applicable BAA and processing-agreement protections control conflicting generic Terms.